LeadOps AI by Novera Systems
Privacy Policy
This page is written in plain language so customers can understand how LeadOps AI handles account, lead, AI, and billing-related data.
Overview
LeadOps AI by Novera Systems helps service businesses manage enquiries, follow-ups, and AI-assisted reply drafts. This Privacy Policy explains the practical ways we collect, use, and protect information when you use the service.
Information we collect
We may collect account details such as your name, email address, authentication information, business profile details, subscription status, and information you enter into the product, including leads, notes, follow-up dates, and service details.
How we use information
We use information to provide the LeadOps AI service, operate your account, improve product reliability, support billing and subscription access, generate AI-assisted content when requested, and respond to support requests.
Lead/customer data entered into LeadOps AI
You are responsible for the lead and customer information you enter into LeadOps AI. We use that data to display your dashboard, organize follow-ups, save activity history, and support AI summaries or reply drafts that you request.
AI-generated content
LeadOps AI can generate summaries and reply drafts from the information provided. AI-generated content may be incomplete or inaccurate and should be reviewed before it is used with customers.
Payments handled by Stripe
Payments, payment methods, subscription management, and invoice access are handled through Stripe. LeadOps AI does not store full card numbers. Stripe may process billing information under its own privacy and security practices.
Authentication and account data
Authentication is used to protect account access and connect your data to the correct user. Account data may include your email address, login state, subscription status, and related security records.
Data security
We use reasonable technical and organizational measures to protect account and product data. No online service can guarantee absolute security, so users should only enter information they are authorized to store and process.
Data retention
We retain account, subscription, lead, and business profile information while your account is active or as needed to operate the service, meet operational requirements, resolve disputes, or comply with applicable obligations.
Contact
Questions about privacy or account data can be sent to [email protected].